Revised September 28, 2026
Terms, privacy
& everything legal
What governs your use of this site and the WhisperWave program, how your information is handled, and how the work is protected.
Terms & Conditions
These Terms & Conditions (“Terms”) form a legal agreement between you and Whisper Wave LLC, doing business as WhisperWave (“WhisperWave,” “we,” “us,” or “our”) governing your access to this website and your purchase of, or participation in, any WhisperWave course, program, workshop, advisory session, template, or other material (together, the “Program”). By using this site or enrolling, you accept these Terms. If you do not accept them, do not use the site or enroll.
Eligibility
You must be at least 18 years old and able to form a binding contract to enroll. By enrolling you confirm that the information you provide is accurate and that you are purchasing for yourself or for a business entity you are authorized to bind.
What the Program is
The Program is educational content about starting and operating an ASMR spa business, drawn from our own experience. It is information and instruction only. It is not a franchise, a business-opportunity offering, a partnership, a joint venture, an employment relationship, or a license to use the WhisperWave brand. Nothing in the Program is legal, accounting, tax, insurance, medical, therapeutic, or licensing advice. You are solely responsible for obtaining independent professional advice and for complying with all laws, licenses, permits, zoning rules, health and safety regulations, and insurance requirements that apply to your own business.
Your license to the materials
On payment in full, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Program materials for the purpose of building and operating your own business. Access is for one named individual. You may not share your login, resell, sublicense, rent, distribute, publicly display, broadcast, screen-record, repackage, translate, or create derivative works from the materials, and you may not use them to build a competing course, coaching offer, or training product. See Intellectual Property & Copyright below.
Payment, refunds, and cancellation
- Prices are listed in U.S. dollars and are exclusive of any applicable sales, use, VAT, or similar taxes, which are your responsibility.
- Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. We never store your full card details.
- Refunds are handled by Paddle as Merchant of Record and are reviewed on a case-by-case basis under Paddle’s Refund Policy. To request one, visit paddle.net with the email address on your order, or email rebecca@whisperwavenyc.com and we’ll help route your request.
- Where a payment plan is offered, you authorize us and our processor to charge each scheduled installment. Missed payments may result in suspension of access until the account is current.
- Advisory or one-to-one sessions must be rescheduled at least 48 hours in advance; sessions missed without notice are forfeited.
- Chargebacks filed without first contacting us may result in immediate termination of access and referral for collection.
Acceptable use
You agree not to:
- copy, scrape, crawl, mirror, download in bulk, or extract any part of this site or the Program by automated means;
- use any part of this site or the Program to train, fine-tune, or ground an artificial-intelligence or machine-learning model, dataset, or retrieval system;
- circumvent access controls, watermarks, digital rights management, or rate limits;
- post unlawful, harassing, defamatory, or infringing content in any community, comment, or session; or
- misrepresent yourself as affiliated with, endorsed by, certified by, or a licensee of WhisperWave.
Suspension and termination
We may suspend or terminate your access if you breach these Terms, share or redistribute materials, or attempt to reverse-engineer or resell the Program. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and indemnity — survive.
Testimonials and third-party content
Testimonials reflect individual experiences and are not a promise of results. This site may link to third-party sites or tools that we do not control and are not responsible for.
Disclaimers
The site and the Program are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not warrant that the Program will produce any particular business, revenue, or professional outcome.
Limitation of liability
To the maximum extent permitted by law, WhisperWave and its owners, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the site or the Program. Our total aggregate liability for any claim will not exceed the amount you actually paid to us in the twelve months preceding the event giving rise to the claim.
Indemnity
You agree to indemnify and hold harmless WhisperWave and its owners, contractors, and affiliates from any claim, loss, liability, or expense (including reasonable legal fees) arising from your use of the Program, your business activities, or your breach of these Terms or of any law.
Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in New York County, New York, and you consent to that jurisdiction and venue. Claims must be brought individually and not as part of a class or representative action. Nothing here prevents either party from seeking injunctive relief to protect intellectual property.
Changes
We may update these Terms from time to time. The “last updated” date above reflects the current version, and continued use after changes constitutes acceptance.
Contact
Questions about these Terms: legal@whisperwave.com.
Refund Policy
All orders for the Program are processed by Paddle.com, our online reseller and the Merchant of Record for every purchase. Because Paddle processes all payments, refunds are also handled by Paddle.
If something isn’t right with your order, Paddle reviews refund requests on a case-by-case basis under its Refund Policy. To request a refund, visit paddle.net using the email address on your order, or contact us at rebecca@whisperwavenyc.com and we’ll help get your request to the right place.
Approved refunds are issued by Paddle directly to your original payment method. Questions about billing, invoices, or subscriptions are also handled through Paddle’s support at paddle.net.
Privacy Policy
This Privacy Policy explains what personal information we collect through this website and the Program, why we collect it, how we use it, and the choices you have.
Information we collect
- Information you give us: name, email address, billing details, business information, and anything you submit through forms, applications, surveys, or advisory sessions.
- Transaction information: purchase records, plan, and payment status. Full card numbers are handled by Paddle.com, our payment reseller, not by us.
- Usage information: pages viewed, referring URL, approximate location derived from IP address, device and browser type, and interaction events, collected through cookies and similar technologies.
- Communications: emails and messages you send us, and whether marketing emails were opened or clicked.
How we use it
- to deliver the Program, process payments, and provide support;
- to operate, secure, and improve the website and course materials;
- to send transactional messages and, where permitted, marketing emails you can unsubscribe from at any time;
- to detect fraud, unauthorized sharing, and misuse of materials; and
- to comply with legal, tax, and accounting obligations.
Legal bases (EEA/UK visitors)
Where the GDPR or UK GDPR applies, we process personal data on the basis of contract performance (delivering the Program), legitimate interests (site security, analytics, protecting our materials), consent (non-essential cookies and marketing), and legal obligation (tax and records).
Sharing
We do not sell your personal information. We share it only with service providers acting on our behalf — course-hosting and email platforms, analytics providers, and professional advisers — with Paddle.com, our Merchant of Record, which processes order, payment, subscription, tax, and invoicing information for the sale of the Program — and with authorities where legally required, or with a successor in the event of a merger or sale of the business.
Retention
We keep personal information for as long as your account is active and afterwards only as long as needed for legitimate business purposes or as required by law (for example, tax records are typically retained for seven years).
Security
We use reasonable technical and organizational safeguards, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal information; to object to processing; to withdraw consent; and to opt out of targeted advertising or the “sale” or “sharing” of personal information. California residents have these rights under the CCPA/CPRA and will not be discriminated against for exercising them. To make a request, email privacy@whisperwave.com. We may need to verify your identity before responding.
Children
This site and the Program are not directed to anyone under 18, and we do not knowingly collect information from children.
International transfers
We are based in the United States, and your information may be processed there. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for transfers out of the EEA or UK.
Changes and contact
We will post any updates to this policy here with a revised date. Questions: privacy@whisperwave.com.
Cookie Policy
Cookies are small text files stored on your device. We and our providers use cookies and similar technologies (pixels, local storage, tags) to run the site, remember your preferences, understand how the site is used, and measure our marketing.
Types of cookies we use
- Strictly necessary: required for the site to work — page delivery, security, fraud prevention, login sessions, and checkout. These cannot be switched off.
- Preference: remember choices such as dismissed banners or reduced-motion settings.
- Analytics: help us understand which pages are read, how far people scroll, and where visitors come from, in aggregate.
- Marketing: set by advertising or email platforms to measure campaign performance and, where applicable, show relevant ads.
Third parties
Some cookies are set by third parties whose tools we use, such as Paddle (our payment reseller), analytics providers, email platforms, and embedded video players. Their use of data is governed by their own privacy policies.
Managing cookies
You can accept or decline non-essential cookies through any cookie banner shown to you, and you can block or delete cookies in your browser settings at any time. Blocking strictly necessary cookies may break parts of the site, including checkout and course access. We honor Global Privacy Control signals where required by law.
Intellectual Property & Copyright
All content on this website and within the Program — including the curriculum, frameworks, method names, lesson structure, scripts, checklists, templates, spreadsheets, pricing models, standard operating procedures, training materials, videos, audio, photography, illustrations, graphics, copy, and the design and arrangement of this site — is the original work of WhisperWave and is protected by copyright, trademark, trade-dress, and trade-secret law in the United States and internationally. All rights are reserved.
What you may not do
- reproduce, republish, post, or distribute any part of the materials publicly or privately, in whole or in part;
- record, screenshot, transcribe, or share course sessions, videos, or documents with any non-enrolled person;
- resell, license, teach, coach, or repackage the material as your own training, course, membership, or consulting product;
- remove or obscure copyright notices, watermarks, or attribution;
- use WhisperWave’s name, logo, or trade dress to imply affiliation, certification, endorsement, or franchise rights; or
- scrape, mine, or ingest any content for machine-learning or AI training, indexing, or generation.
What you own
You own the business you build and the materials you create yourself using what you learn. Applying the principles taught in your own spa is exactly the point. Copying our documents, branding, or curriculum verbatim, or teaching our method as your own program, is not.
Enforcement and DMCA
Unauthorized use may result in immediate termination of access and in civil claims for statutory damages, actual damages, disgorgement of profits, injunctive relief, and legal fees. To report infringement of our work, or to submit a DMCA notice or counter-notice regarding content on this site, contact legal@whisperwave.com with a description of the work, its location, and your contact details.
Earnings & Results Disclaimer
WhisperWave makes no guarantee of income, profit, client volume, or business success. Any figures, case studies, examples, or testimonials shown on this site or inside the Program describe past experiences of specific people or businesses and should not be taken as typical or as a promise of what you will earn.
Starting a spa business involves risk. Your results depend on factors outside our control, including your market, capital, pricing, effort, skill, staffing, timing, regulation, and local competition. You are responsible for your own business decisions, for verifying licensing and health requirements in your jurisdiction, and for obtaining independent legal, financial, insurance, and tax advice before you commit money or open to the public.
ASMR spa services described in the Program are relaxation and wellness experiences. They are not massage therapy, medical treatment, physical therapy, or psychological care, and nothing in the Program should be presented to your clients as a medical or therapeutic service. Where local law regulates touch-based services, you must hold the licenses your jurisdiction requires.